Perspectives on the economics of churn, post-sale revenue strategy, and the business case for Customer Success.
May 18, 2026
The Revenue Post | Week of May 11, 2026Two-sided risk is the only honest alignment in advisory work
May 7, 2026
AI spend in customer success jumped in 2025. Tool adoption looks strong. Retention and expansion metrics have not moved. The disconnect is structural.
Apr 22, 2026
"What is the ROI of your function?"
Apr 13, 2026
Why your CS team can't execute the strategy you're asking for
Apr 5, 2026
The real revenue loss number is actually greater
